PrimoVIP Inc.

Welcome to PRIMOVIP Booking ("Company," "PRIMOVIP," "we," "our," or "us"). These Terms and Conditions govern your access to and use of the website located at primovipbooking.com and any transportation, tour, concierge, charter, or related services provided by PRIMOVIP.

By accessing this website or booking services through us, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms, you should not use this website or our services.

1. Company Information

PRIMOVIP provides private transportation, airport transfers, harbor transportation, private tours, charter services, concierge transportation services, and related travel assistance throughout Maui, Hawaii.

2. Eligibility

By using our website or booking services, you represent that:

• You are at least 18 years of age.

• You have the legal authority to enter into binding agreements.

• All information provided is accurate and complete.

• You will comply with all applicable laws and regulations.

3. Booking Requests

Submission of a reservation request does not guarantee service availability.

A booking becomes confirmed only after:

• Availability has been verified;

• Pricing has been approved;

• Payment requirements have been satisfied (if applicable); and

• A confirmation has been issued by PRIMOVIP.

PRIMOVIP reserves the right to decline any reservation request at its sole discretion.

4. Pricing and Payments

All prices are quoted in U.S. Dollars (USD).

Pricing may vary based on:

• Vehicle selection

• Service type

• Travel distance

• Passenger count

• Waiting time

• Special requests

• Seasonal demand

• Additional services requested

Unless otherwise stated, prices do not include gratuities, tolls, parking fees, venue access fees, or other third-party charges.

Payment may be required before service is provided.

Failure to complete payment may result in cancellation of services.

5. Changes and Cancellations

Customers must notify PRIMOVIP as soon as possible regarding any requested changes.

Changes are subject to:

• Vehicle availability

• Scheduling limitations

• Additional charges where applicable

Cancellation policies may vary depending on the service booked.

Refund eligibility, if any, will be determined according to the specific reservation details and applicable cancellation terms communicated at the time of booking.

6. Flight Delays and Schedule Changes

For airport transportation services, customers are responsible for providing accurate flight information.

PRIMOVIP may monitor flight arrivals when flight information is provided.

While reasonable efforts will be made to accommodate delays, PRIMOVIP cannot guarantee availability resulting from:

• Significant flight delays

• Missed connections

• Airline schedule changes

• Airport operational disruptions

Additional waiting time fees may apply.

7. Passenger Responsibilities

Passengers agree to:

• Arrive at designated pickup locations on time;

• Follow driver instructions;

• Behave respectfully toward drivers and staff;

• Comply with applicable laws;

• Use seat belts where required;

• Ensure minors are properly supervised;

• Provide legally required child safety seats when necessary unless otherwise arranged.

Passengers are responsible for damages caused by their actions or negligence.

8. Vehicle Use Restrictions

The following activities are prohibited inside PRIMOVIP vehicles:

• Illegal activities

• Possession of illegal substances

• Smoking, vaping, or use of prohibited substances

• Dangerous or disruptive behavior

• Harassment of drivers or passengers

• Actions that may compromise safety

Drivers may immediately terminate service when passenger behavior presents a safety risk.

No refunds will be issued in such circumstances.

9. Baggage and Personal Property

Passengers are responsible for all personal belongings.

While drivers may assist with loading and unloading luggage, PRIMOVIP is not responsible for:

• Lost items

• Forgotten belongings

• Damaged personal property

• Theft occurring outside the Company's control

Customers should verify that all belongings have been collected before leaving the vehicle.

10. Service Delays

PRIMOVIP is not liable for delays caused by circumstances beyond its reasonable control, including:

• Traffic conditions

• Road closures

• Weather conditions

• Natural disasters

• Government actions

• Airport delays

• Transportation disruptions

• Mechanical emergencies

• Public safety events

Reasonable efforts will be made to minimize disruptions whenever possible.

11. Tours and Charter Services

Tour itineraries, routes, stops, and schedules may be modified when necessary due to:

• Weather conditions

• Safety concerns

• Road closures

• Government restrictions

• Operational requirements

PRIMOVIP reserves the right to make reasonable adjustments to ensure passenger safety and service quality.

12. Limitation of Liability

To the maximum extent permitted by law, PRIMOVIP shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

• Website use

• Booking requests

• Transportation services

• Delays

• Cancellations

• Third-party actions

• Lost profits

• Lost opportunities

PRIMOVIP's total liability shall not exceed the amount paid by the customer for the specific service giving rise to the claim.

13. Disclaimer of Warranties

The website and services are provided on an "as is" and "as available" basis.

PRIMOVIP makes no warranties, express or implied, regarding:

• Continuous website availability

• Error-free operation

• Uninterrupted service

• Accuracy of third-party information

To the fullest extent permitted by law, all implied warranties are disclaimed.

14. Intellectual Property

All content on this website, including but not limited to:

• Text

• Logos

• Graphics

• Images

• Designs

• Layouts

• Branding materials

is the property of PRIMOVIP or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

15. Third-Party Links

The website may contain links to third-party websites.

PRIMOVIP does not control and is not responsible for:

• Third-party content

• Privacy practices

• Services

• Products offered by third parties

Accessing third-party websites is at the user's own risk.

16. Indemnification

You agree to indemnify, defend, and hold harmless PRIMOVIP, its officers, employees, contractors, affiliates, and agents from any claims, damages, liabilities, losses, costs, or expenses arising from:

• Violation of these Terms;

• Misuse of the website;

• Violation of applicable laws;

• Actions causing harm to PRIMOVIP or third parties.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Hawaii, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Hawaii, United States.

18. Severability

If any provision of these Terms is determined to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

19. Changes to These Terms

PRIMOVIP reserves the right to modify these Terms and Conditions at any time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

20. Contact Information

PrimoVIP Inc.
Website: primovip.com
Booking: primovipbooking.com
Email: reservations@primovip.com
Phone: (808) 868-4416

Termes and Conditions