PrimoVIP .Inc

At PrimoVIP .Inc, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a reservation request, contact us, or use our transportation and tour services.

By accessing or using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide through our website, reservation forms, email communications, phone calls, or customer service interactions.

This information may include:

• Full name

• Email address

• Phone number

• Business or organization name

• Travel dates

• Pickup and destination information

• Passenger count

• Vehicle preferences

• Baggage information

• Special requests

• Information regarding children traveling

• Any information you choose to provide in reservation requests or communications

We may also collect certain technical information automatically when you visit our website.

This may include:

• IP address

• Browser type

• Device information

• Operating system

• Website usage information

• Referring website

• Date and time of visits

• Pages viewed

2. How We Use Your Information

We use the information we collect to:

• Process and manage transportation reservations

• Respond to inquiries and customer support requests

• Provide quotes and booking confirmations

• Coordinate transportation logistics

• Communicate service updates

• Improve our website and customer experience

• Maintain business records

• Prevent fraud and unauthorized activity

• Comply with legal obligations

• Enforce our Terms and Conditions

3. Reservation and Service Information

When you submit a reservation request, we use the information provided to:

• Schedule transportation services

• Coordinate airport, harbor, hotel, and private transportation pickups

• Arrange tours and charter services

• Communicate with drivers and dispatch personnel

• Ensure safe and efficient transportation services

Providing this information is voluntary; however, certain information may be necessary for us to provide requested services.

4. Payment Processing

Payments may be processed through third-party payment providers.

PRIMOVIP Booking does not store full payment card information on its servers unless specifically stated at the time of payment.

Any payment information submitted is subject to the privacy and security practices of the applicable payment processor.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Analyze website traffic

• Remember user preferences

• Measure advertising effectiveness

• Improve customer experience

You may adjust your browser settings to refuse cookies; however, some website features may not function properly.

6. Analytics and Advertising

We may use third-party analytics and marketing services, including but not limited to:

• Google Analytics

• Google Ads

• Meta Pixel (Facebook and Instagram)

• Other analytics or advertising platforms

These services may collect information regarding website usage and interactions to help us improve our services and marketing efforts.

7. Information Sharing

We do not sell your personal information.

We may share information with:

Transportation Personnel

Information necessary to coordinate your transportation may be shared with drivers, dispatchers, and operational staff.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations

• Protect our rights

• Protect customer safety

• Investigate fraud or misuse

8. Data Retention

We retain personal information only as long as reasonably necessary to:

• Provide services

• Maintain business records

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer needed, we take reasonable measures to securely delete or anonymize it.

9. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

10. International Users

PRIMOVIP Booking operates in the United States.

If you access the website from outside the United States, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Access to personal information we hold

• Correction of inaccurate information

• Deletion of personal information

• Restriction of processing

• Objection to certain processing activities

• Withdrawal of consent where applicable

To exercise these rights, please contact us using the information below.

12. California Privacy Rights

If you are a California resident, you may have rights under applicable California privacy laws, including the right to request information about the personal information collected and how it is used.

Requests may be submitted using the contact information provided below.

13. Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

14. Third-Party Websites

This website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Users are encouraged to review the privacy policies of any third-party websites they visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of the website following changes constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

PRIMOVIP Booking
Email: reservations@primovip.com
Phone: (808) 868-4416

Privacy Policy