PrimoVIP .Inc

PrimoVIP Inc. ("PRIMOVIP," "we," "our," or "us") respects your privacy. This App Privacy Policy explains how information is collected, used, shared, and protected when you use the PrimoVIP mobile application (the "App") and its connected booking services.

By installing, accessing, or using the App, you acknowledge this policy. If you do not agree with it, please do not use the App. This policy supplements the website Privacy Policy and the Terms and Conditions available through the App; if there is a conflict, the more specific notice shown at the time of collection will apply.

1. Information You Provide

We collect information you choose to provide when you request a quote, make or manage a reservation, contact our team, create a profile where available, or communicate with us.

Identity and contact details, such as your name, email address, telephone number, and business or organization name

Trip and reservation details, such as pickup and destination information, travel dates, flight or harbor details, passenger count, baggage count, vehicle preferences, service selections, and special requests

Information about children or other passengers when you provide it to help us plan a safe and suitable service

Messages, feedback, support requests, and other information included in your communications with PRIMOVIP

2. Information Collected Automatically

When you use the App, we may receive limited technical and usage information, such as your device type, operating system, App version, IP address, language, crash or diagnostic data, and the screens or features you use. We use this information to operate, secure, troubleshoot, and improve the App.

The App does not require continuous background location access to submit a quote. If a feature requests location access, the App will ask for permission through your device’s operating system. You may deny or later revoke that permission in your device settings; some location-based features may then be unavailable.

3. How We Use Information

Provide quotes, reservations, transportation, tours, airport and harbor transfers, and concierge services

Confirm bookings, coordinate pickup details, communicate service updates, and respond to customer support requests

Share necessary trip details with drivers, dispatchers, and operational personnel so that the requested service can be delivered safely

Maintain records, authenticate users where applicable, prevent fraud or misuse, and protect the security of the App

Understand App performance, diagnose errors, improve the customer experience, and develop our services

Comply with applicable law, respond to lawful requests, and enforce our agreements

4. Notifications and Communication Choices

With your permission, the App may send push notifications about booking status, pickup coordination, service changes, or important account messages. You can disable push notifications through your device settings. You may also opt out of non-essential marketing communications by using the unsubscribe option in the message or contacting us.

5. Payments and Booking Providers

If payment is offered through the App, it may be processed by a third-party payment provider. PRIMOVIP does not store full payment card numbers on its own systems unless expressly stated in the payment flow. Payment information is handled under the provider’s privacy policy and security practices. We may receive limited transaction information, such as payment status, transaction reference, and the last four digits of a card, when needed to manage a reservation or refund.

6. When We Share Information

We do not sell your personal information. We share information only when reasonably necessary for the purposes described in this policy, including with:

Service personnel and transportation partners who need pickup, passenger, or reservation details to fulfill your booking

Technology, hosting, analytics, crash-reporting, communication, and payment providers that process information on our behalf and are expected to protect it

Professional advisers, insurers, or business partners when needed to operate, protect, or improve our services

Government authorities, courts, or other parties when required by law or necessary to protect rights, safety, or the integrity of the App

7. Analytics and Similar Technologies

We may use analytics, diagnostics, software development kits, and similar technologies to measure performance, understand how the App is used, detect errors, and improve our services. Where required by law, we will request consent or provide additional controls before using non-essential technologies. We do not use the App to collect more information than is reasonably necessary for its stated functions.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce agreements. We use commercially reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, or a copy of your personal information; object to or restrict certain processing; withdraw consent where processing is based on consent; and request information about how your data is used. You can also manage App permissions, notifications, and certain device identifiers through your device settings.

To make a privacy request, contact us using the information in Section 14. We may need to verify your identity before completing a request. We will respond within the time required by applicable law.

10. California and Other U.S. State Rights

Residents of California and other states with comprehensive privacy laws may have additional rights, including rights to know about personal information collected, request deletion or correction, opt out of certain forms of sharing or targeted advertising, and receive equal service. PRIMOVIP does not sell personal information. To exercise applicable rights, contact us at reservations@primovip.com.

11. Children’s Privacy

The App is intended for adults who arrange travel services. We do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided information may contact us so that we can review and delete it when appropriate. Information about children may be provided by an adult customer only when needed to arrange transportation or comply with safety requirements.

12. International Transfers

PRIMOVIP operates in the United States. If you use the App from another country, your information may be transferred to, stored in, or processed in the United States or another country where our service providers operate. Those locations may have privacy laws different from the laws where you live.

13. Third-Party Services and Links

The App may link to websites or services operated by third parties, including payment, mapping, social media, or booking providers. Their privacy practices are governed by their own policies, not this one. We encourage you to review those policies before providing information.

14. Contact Us

Questions, access requests, deletion requests, or complaints about this App Privacy Policy may be sent to: PrimoVIP Inc.; Email: reservations@primovip.com; Phone: (808) 868-4416; Website: primovip.com; Booking: primovipbooking.com. Please include enough information for us to understand and respond to your request.

15. Changes to This Policy

We may update this App Privacy Policy as the App, our services, or applicable law changes. We will post the revised policy through the App or on our website and update the Effective Date. Your continued use of the App after an update means you acknowledge the revised policy.

16. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

PrimoVIP Inc.
Website: primovip.com
Booking: primovipbooking.com
Email: reservations@primovip.com
Phone: (808) 868-4416

Privacy Policy