PrimoVIP Inc.

This Cancellation and Refund Policy applies to all reservations, transportation services, private tours, charter services, concierge services, and bookings made through PrimoVIP Inc., including reservations submitted through primovip.com and primovipbooking.com.

By booking services with PrimoVIP Inc., you acknowledge and agree to the terms outlined in this Policy.

1. Reservation Confirmation

A reservation is considered confirmed only after:

• Availability has been verified by PrimoVIP Inc.;

• Pricing has been accepted;

• Any required deposit or payment has been received; and

• A confirmation has been issued by PrimoVIP Inc.

2. Customer Cancellations

Customers may cancel a reservation by contacting PrimoVIP Inc. via phone or email.

Cancellation requests are effective only after written confirmation has been provided by PrimoVIP Inc.

3. Refund Eligibility

Refund eligibility depends on the timing of the cancellation and the nature of the service booked.

More than 48 Hours Before Service

Customers who cancel more than forty-eight (48) hours before the scheduled service may be eligible for a full refund, less any non-refundable processing fees or third-party charges already incurred.

Between 24 and 48 Hours Before Service

Customers who cancel between twenty-four (24) and forty-eight (48) hours before the scheduled service may be eligible for a partial refund, determined at the sole discretion of PrimoVIP Inc.

Less than 24 Hours Before Service

Cancellations made less than twenty-four (24) hours before the scheduled service are generally non-refundable.

4. No-Shows

No refunds will be issued for:

• No-show passengers;

• Failure to appear at the designated pickup location;

• Incorrect travel information provided by the customer;

• Failure to respond to driver or dispatch communications.

A reservation will be considered a no-show if the customer cannot be located within a reasonable waiting period after the scheduled pickup time.

5. Airport Delays and Flight Changes

Customers are responsible for providing accurate flight information.

When flight information is provided, PrimoVIP Inc. may monitor flight arrivals and make reasonable efforts to accommodate delays.

Refunds will not be issued for:

• Missed flights;

• Airline schedule changes;

• Airport disruptions;

• Delays caused by airlines or airport operations.

PrimoVIP Inc. will make reasonable efforts to reschedule services when operationally possible.

Additional charges may apply.

6. Tour and Charter Services

Private tours, charter services, custom itineraries, and special event transportation may require advance planning and operational commitments.

For these services:

• Deposits may be non-refundable;

• Cancellation fees may apply;

• Refund eligibility may vary depending on the specific service agreement.

Any special cancellation terms communicated at the time of booking shall supersede this general policy.

7. Company-Initiated Cancellations

If PrimoVIP Inc. is unable to provide the reserved service due to circumstances within its control, customers may be offered:

• A rescheduled service;

• A service credit; or

• A full refund of amounts paid.

The remedy offered shall be determined by PrimoVIP Inc. based on the circumstances.

8. Force Majeure

PrimoVIP Inc. shall not be responsible for cancellations, delays, interruptions, or service failures caused by events beyond its reasonable control, including but not limited to:

• Severe weather;

• Natural disasters;

• Road closures;

• Government actions;

• Public emergencies;

• Airport disruptions;

• Transportation system failures;

• Labor disputes;

• Acts of terrorism;

• Public health emergencies.

In such cases, refunds may not be available; however, PrimoVIP Inc. may, at its discretion, offer rescheduling or service credits.

9. Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

• Financial institutions;

• Credit card providers;

• Payment processors;

• Banking systems.

PrimoVIP Inc. is not responsible for delays caused by third-party payment providers.

10. Chargebacks

Customers are encouraged to contact PrimoVIP Inc. directly to resolve any billing concerns before initiating a chargeback.

Fraudulent or improper chargebacks may result in:

• Reservation cancellation;

• Suspension of future booking privileges;

• Collection actions where permitted by law.

11. Policy Modifications

PrimoVIP Inc. reserves the right to modify this Cancellation and Refund Policy at any time.

Changes will become effective upon posting on primovip.com or primovipbooking.com.

12. Contact Information

PrimoVIP Inc.
Website: https://primovip.com
Booking Platform: https://primovipbooking.com
Email: reservations@primovip.com
Phone: (808) 868-4416

Cancellation and Refund Policy